/* ShikayatKaiseKaru — India complaint & grievance guide */
:root{
  --navy:#0f2a4a; --ink:#26303d; --muted:#5b6b7d; --line:#e4e9f0;
  --primary:#1d4ed8; --primary-ink:#1536a8; --saffron:#f97316; --green:#15a06a;
  --bg:#ffffff; --soft:#f5f8fc; --radius:14px;
  --shadow:0 2px 6px rgba(15,42,74,.06),0 1px 2px rgba(0,0,0,.04);
  --shadow-lg:0 18px 44px -14px rgba(15,42,74,.22);
}
*{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:'Inter',system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;color:var(--ink);background:var(--bg);line-height:1.65;-webkit-font-smoothing:antialiased}
a{color:var(--primary);text-decoration:none}
a:hover{text-decoration:underline}
img,svg{display:block;max-width:100%}
.wrap{max-width:1140px;margin:0 auto;padding:0 20px}
.narrow{max-width:800px}
h1,h2,h3,h4{color:var(--navy);line-height:1.22;letter-spacing:-.01em}
h1{font-size:clamp(1.9rem,5vw,3rem);font-weight:800}
h2{font-size:clamp(1.5rem,3.4vw,2.1rem);font-weight:800}
h3{font-size:1.2rem;font-weight:700}
.eyebrow{font-size:.78rem;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--primary-ink)}
.btn{display:inline-flex;align-items:center;gap:.5rem;font-weight:600;font-size:.95rem;padding:.75rem 1.4rem;border-radius:10px;border:0;cursor:pointer;transition:transform .15s,box-shadow .15s,background .15s}
.btn-primary{background:var(--primary);color:#fff;box-shadow:0 4px 14px rgba(29,78,216,.3)}
.btn-primary:hover{transform:translateY(-2px);text-decoration:none;box-shadow:0 8px 22px rgba(29,78,216,.4)}
.btn-ghost{background:#fff;color:var(--navy);border:1px solid var(--line);box-shadow:var(--shadow)}
.btn-ghost:hover{transform:translateY(-2px);text-decoration:none;border-color:#cfdae8}
.btn:focus-visible{outline:2px solid var(--primary);outline-offset:3px}

/* Header */
header.site{position:sticky;top:0;z-index:50;background:rgba(255,255,255,.9);backdrop-filter:saturate(180%) blur(10px);border-bottom:1px solid var(--line)}
.nav{display:flex;align-items:center;justify-content:space-between;height:64px}
.brand{display:flex;align-items:center;gap:.55rem;font-weight:800;color:var(--navy);font-size:1.1rem}
.brand .logo{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,var(--primary),var(--saffron));display:grid;place-items:center;color:#fff;font-size:1.1rem;flex:none}
.nav-links{display:flex;gap:1.6rem;align-items:center}
.nav-links a{color:var(--muted);font-weight:500;font-size:.92rem}
.nav-links a:hover{color:var(--navy);text-decoration:none}
.menu-btn{display:none;background:none;border:0;cursor:pointer;padding:8px}
.menu-btn span{display:block;width:22px;height:2px;background:var(--navy);margin:4px 0;border-radius:2px}

/* Hero */
.hero{position:relative;overflow:hidden;padding:4.5rem 0 4rem;background:
  radial-gradient(760px 380px at 85% -10%,rgba(249,115,22,.1),transparent 60%),
  radial-gradient(820px 460px at 5% 0%,rgba(29,78,216,.12),transparent 58%),var(--bg);text-align:center}
.pill{display:inline-flex;align-items:center;gap:.5rem;background:#fff;border:1px solid var(--line);box-shadow:var(--shadow);border-radius:999px;padding:.4rem .9rem;font-size:.82rem;font-weight:600;color:var(--navy);margin-bottom:1.3rem}
.pill .dot{width:8px;height:8px;border-radius:50%;background:var(--saffron);box-shadow:0 0 0 3px rgba(249,115,22,.2);animation:pulse 2s infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.4}}
.hero h1{margin-bottom:1rem}
.hero h1 .hl{background:linear-gradient(120deg,var(--primary),var(--saffron));-webkit-background-clip:text;background-clip:text;color:transparent}
.hero .lead{font-size:1.18rem;color:var(--muted);max-width:620px;margin:0 auto 1.9rem}
.hero-cta{display:flex;gap:.8rem;justify-content:center;flex-wrap:wrap}
.chips{display:flex;gap:.55rem;flex-wrap:wrap;justify-content:center;margin-top:2.2rem}
.chip{background:#fff;border:1px solid var(--line);border-radius:999px;padding:.45rem .95rem;font-size:.85rem;font-weight:600;color:var(--navy);box-shadow:var(--shadow)}

/* Sections */
section{padding:4rem 0}
.soft{background:var(--soft);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}
.sec-head{text-align:center;max-width:680px;margin:0 auto 2.6rem}
.sec-head p{color:var(--muted);font-size:1.05rem;margin-top:.7rem}

/* Category / card grid */
.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1.3rem}
.grid-2{display:grid;grid-template-columns:repeat(2,1fr);gap:1.3rem}
.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:1.6rem 1.5rem;box-shadow:var(--shadow);transition:transform .18s,box-shadow .18s,border-color .18s}
.card:hover{transform:translateY(-4px);box-shadow:var(--shadow-lg);border-color:#d7e1ee;text-decoration:none}
.card .ico{width:46px;height:46px;border-radius:11px;display:grid;place-items:center;font-size:1.4rem;background:linear-gradient(135deg,rgba(29,78,216,.1),rgba(249,115,22,.1));margin-bottom:1rem}
.card h3{margin-bottom:.45rem}
.card p{color:var(--muted);font-size:.95rem}
.card .more{display:inline-block;margin-top:.9rem;color:var(--primary);font-weight:600;font-size:.9rem}

/* Steps */
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:1.6rem;counter-reset:s}
.step{position:relative;padding-left:3.4rem}
.step::before{counter-increment:s;content:counter(s);position:absolute;left:0;top:0;width:2.5rem;height:2.5rem;border-radius:50%;background:var(--primary);color:#fff;font-weight:800;display:grid;place-items:center}
.step h3{margin-bottom:.35rem}
.step p{color:var(--muted);font-size:.95rem}

/* Article (guide pages) */
.breadcrumb{font-size:.85rem;color:var(--muted);padding:1.4rem 0 .4rem}
.article{padding:1rem 0 3.5rem}
.article h1{margin-bottom:.6rem}
.article .meta{color:var(--muted);font-size:.9rem;margin-bottom:1.6rem;padding-bottom:1.3rem;border-bottom:1px solid var(--line)}
.article h2{margin:2.2rem 0 .9rem}
.article h3{margin:1.6rem 0 .5rem}
.article p{margin-bottom:1.1rem;font-size:1.06rem}
.article ul,.article ol{margin:0 0 1.2rem 1.3rem}
.article li{margin-bottom:.6rem;font-size:1.04rem}
.article ol.steps-list{list-style:none;margin-left:0;counter-reset:n}
.article ol.steps-list>li{position:relative;padding:.1rem 0 .1rem 2.6rem;margin-bottom:1.1rem;counter-increment:n}
.article ol.steps-list>li::before{content:counter(n);position:absolute;left:0;top:0;width:1.9rem;height:1.9rem;border-radius:50%;background:var(--primary);color:#fff;font-weight:700;font-size:.9rem;display:grid;place-items:center}
.callout{background:var(--soft);border:1px solid var(--line);border-left:4px solid var(--saffron);border-radius:0 10px 10px 0;padding:1.1rem 1.3rem;margin:1.4rem 0}
.callout strong{color:var(--navy)}
.info-box{background:#eef4ff;border:1px solid #d4e2ff;border-radius:10px;padding:1.1rem 1.3rem;margin:1.4rem 0}
.helpline{display:flex;flex-wrap:wrap;gap:.6rem;margin:1.2rem 0}
.helpline .h{background:#fff;border:1px solid var(--line);border-radius:10px;padding:.7rem 1rem;box-shadow:var(--shadow);font-size:.92rem}
.helpline .h b{display:block;color:var(--navy)}

/* FAQ */
.faq details{background:#fff;border:1px solid var(--line);border-radius:10px;padding:0 1.2rem;margin-bottom:.8rem;box-shadow:var(--shadow)}
.faq summary{cursor:pointer;font-weight:600;color:var(--navy);padding:1.05rem 0;list-style:none;display:flex;justify-content:space-between;align-items:center;gap:1rem}
.faq summary::-webkit-details-marker{display:none}
.faq summary::after{content:"+";font-size:1.3rem;color:var(--primary);font-weight:400}
.faq details[open] summary::after{content:"\2013"}
.faq details[open] summary{border-bottom:1px solid var(--line)}
.faq .a{color:var(--muted);padding:1rem 0 1.2rem;font-size:.98rem}

/* CTA band + footer */
.cta-band{background:linear-gradient(135deg,var(--navy),#163a66);border-radius:20px;padding:2.8rem;text-align:center;color:#fff}
.cta-band h2{color:#fff}
.cta-band p{color:#c3d3e8;margin:.7rem auto 1.5rem;max-width:520px}
.cta-band .btn-primary{background:#fff;color:var(--navy)}
footer.site{background:var(--navy);color:#aebfd4;padding:3rem 0 1.8rem;margin-top:0}
.foot{display:grid;grid-template-columns:1.5fr 1fr 1fr;gap:2rem;padding-bottom:2rem;border-bottom:1px solid rgba(255,255,255,.12)}
footer .brand{color:#fff}
.foot p{font-size:.92rem;color:#9fb2cc;margin-top:.9rem;max-width:34ch}
.foot h4{color:#fff;font-size:.8rem;letter-spacing:.06em;text-transform:uppercase;margin-bottom:.8rem}
.foot a{display:block;color:#9fb2cc;font-size:.92rem;margin-bottom:.45rem}
.foot a:hover{color:#fff}
.foot-bottom{padding-top:1.3rem;font-size:.82rem;color:#7f93b0;display:flex;justify-content:space-between;flex-wrap:wrap;gap:.5rem}
.disclaimer{font-size:.8rem;color:#7f93b0;margin-top:.8rem;line-height:1.5}

@media(max-width:860px){
  .grid,.grid-2,.steps,.foot{grid-template-columns:1fr}
  .nav-links{display:none}
  .nav-links.open{display:flex;position:absolute;top:64px;left:0;right:0;flex-direction:column;background:#fff;border-bottom:1px solid var(--line);padding:1.1rem 20px;gap:1.1rem;box-shadow:var(--shadow-lg)}
  .menu-btn{display:block}
}